Tim Ho is Regional Assistant Medical Director for Quality and Complete Care at Kaiser Permanente, Southern California. The vision of Complete Care is to support care that is safe, effective, efficient, equitable, timely and patient-centered for the people and communities that Kaiser Permanente serves in Southern California. Complete Care accomplishes this by utilizing a wide span of impact within the framework of a matrix or networked organization. Examples of areas that Complete Care impact are: performance reporting, chronic disease management, and clinical decision support. Tim graduated with his medical degree from Loma Linda University, School of Medicine in 1992 and has been with Kaiser Permanente since 1997 as a family physician. He earned his Masters in Public Health from the University of California, Berkeley in 2014.